Just when you think…


You may remember that 2 years ago, right after buying our current RV that I pulled out the old analog TV and replaced it with a nice new VIZIO 32” LED TV.  Well, we’ve been quite happy with the TV until a week ago.  Then it stopped responding to our remote.

Having had this happen in the past we replaced the batteries and nothing happened.  We replaced the remote and the TV worked just fine.  For 1 day.  Then it quite responding all over again.

I did all the normal trouble shooting things that I would have done for any electronic product in the past:

  • Check the power.
  • Check the connections.
  • Disconnect all the external connections.
  • Disconnect from power for 10 seconds

Nothing helped.  tech-support-coupleI called the Warranty Hotline thinking we might have to replace the TV and we had bought an extended warranty — something we rarely do.   After a long while going over all the routine details, you know (who, what, why, when, and where) they connected us with a tech support person and they now have come up with a new Hard Reset procedure than any I had heard before.

 

Instead of disconnecting for 10 seconds I was instructed to disconnect for 2 minutes.  I did and that seemed to solve the problem.

Troubleshooting-Tech-SupportAll of which makes me wonder if these hard reset disconnects are going to get longer and longer depending on how smart our electronic products get? The tech guy gave me a long explanation about why longer was needed — I have no idea if it was a legit explanation or just that gobbledygook that tech people tell non-techies when they are feeling superior.  At any rate I now have another step to take before I call into tech support — and I think I’ll try it for any piece of equipment.  Just in case it helps.

better-safe-than-sorryOn another electric issue — we noticed that the outlet we use for our lounge space heater showed some heat discoloration.  In that Tuesday is one of our days off, we went looking for a few parts to do an outlet replacement.  That’s taken care of and all is well.

That’s all for a quiet Tuesday.  Thanks for stopping by, and why not stop tomorrow and chat a while.

 

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