It really is good to be a little bit OCD, even if the fact that one sometimes needs to be obsessive compulsive in order to function in this world gets to be annoying, even disheartening. I swear — when you find someone who is as good as their word, treasure them; they are as rare as hens’ teeth.
Which is why I got out this feature photo from Oregon — I needed something calm and soothing to assuage my frayed nerves. I love fog, and I love green fields, and who can’t help but smile at a field full of sheep.
We are 12 days after our visit to Triam to have our toppers measured and our door fixed. I hadn’t heard anything from the dealership — in spite of the fact that I had called over there on the 8th day. Dealers that don’t return phone calls always make me nervous.
I decided that visiting mid morning on a Monday was a sound course of action. Why not go and ask a few questions, see if they have a date to do the install and finish the repair… just check on progress. But maybe I was hoping against hope that they would be doing what they said they would.
You can’t automatically assume that a dealer is going to screw something up; you’re dependent on getting your RV in and out of their shop if the problem is something you can’t tackle yourself. So, it’s not like I could have talked with the service writer 12 days ago, listen to what they had to say, and then walk right over to the parts department and say, “do you know what you’re service department is doing and what parts we need YOU to get in order to finish the repair?” I mean, you have to figure that these people do this all the time and that they know what they are doing… Any dealership worth their salt would feel downright insulted if I treated them as if they were that stupid.
12 days after our visit to the shop NO parts were ordered.
The parts guy thought we just wanted prices for the toppers and the prices were attached to the original work order — and no one had bothered to call and say this is how much… The parts are NOW on order and Carefree of Colorado says because our toppers are heavy duty and a specific color we can get them in about 10 days (days to shipment).
I was told that no one was sure what part/s to order. After I arrived this morning they made all manner of excuses about why they hadn’t ordered the part, then asked could I provide them a photo of the part? (After they had the coach & the part in their shop) I ended up talking with a service manager and he said dealership doesn’t work on many Monaco/Holiday Rambler doors and they don’t feel comfortable working on it. Why no one could tell me that 12 days ago I don’t know. But … such is life when dealing with RV dealerships. And this was a shop that had been recommended by at least two other RV’ers?
Of course that means that I’m back on the phone again looking for another service outlet to repair the door. There is a Holiday Rambler dealer in Wildwood. It’s not 15 miles from Ocala North; this dealer is 47 miles away. Not a trip I want to make too many times. But, I’ll give ‘em a call and see what response I get. Let’s hope they are better than TriAm was!
I sometimes tease about my three rules for life:
I know I have angered more than a few people by inquiring about whether they have done their part, or understand what’s needed, or have time to get a job done. To me it’s just being thorough and covering my three rules. However, the people don’t like to be questions and you know what? Those who most object to being asked are also seem to be the ones who most need asking.
I wonder how long this dealer would have gone before telling me they hadn’t ordered parts, or didn’t want to work on the door? I might have been sitting here at the end of March without having gotten anything fixed and needing to head North. I can’t tell you how often following up on this three rules has kept me from the edge of disappointment and frustration — even if I have to find another service outlet — at least now I know what I have to do. What the rules don’t prevent, however, is disappointment in other people — when those folks have dropped the ball. Is it any wonder that I have trust issues! But, I followed up; I know the ball was dropped; I can take corrective action.
Thanks for stopping by, and I’ll talk with you tomorrow.